Lost Property

TfL finds over 156,000 pieces of lost property each year on the buses,
taxis, trains, trams and stations, with even more property lost on other
forms of transport in London.

If you have lost an item of property while traveling in London, please
follow the guidelines below.

Lost property found in London taxis (black cabs) is handed in to a police station by the driver
before being forwarded to the Transport for London Lost Property Office. Property can take up to
seven days to arrive in the LPO from police stations. To make enquiries please complete the TfL
lost property form.

Property found in minicabs is held at the relevant operator`s office, where a record of lost property
is kept.
Please contact the operator that you booked your car with to check if they have found your property.

If you have lost property on the premises of Victoria Coach Station
within the last seven days,
please call 020 7730 3466. You may also enquire in person at the
help point, opposite gate 21 in the departures
terminal, Victoria Coach Station between 0800 and 2000.

If you have lost property on the premises of Victoria Coach Station please complete the TfL
lost property form.
If you have lost property on a coach, then you must contact the relevant coach operator directly.

Lost property enquiries are searched for a period of 21 days from the submitted date of loss. All
enquiries will be responded to whether or not they have been successful. Should you follow up an
enquiry you have submitted, please ensure the operator is aware of the original enquiry.

Always highlight the uniqueness of your property, especially when it is a common item such as
keys, glasses or items of clothing etc. Mobile phone enquiries require either a SIM card number or
IMEI number which can be obtained from your Airtime provider. If you are picking property up
for another person, their written authorisation will be required. Personal Identification will be
required in all cases of property collection.

Telephone: 0845 330 9882 (08:30 to 16:00, Monday to Friday except bank
holidays)
In line with legislation, charges are made for restoring property to customers.